A personal assistant is a care or support worker that is employed directly by the service user or their family.
What can a PA help me with?
A PA can assist you with your personal care, going with you to the shops or for a trip out, do your shopping for you, housework, laundry, preparing meals, assistance with medication, or just sitting with you… this is your choice.
Who will have access to my personal information?
PACT Partnerships will not pass your personal information to any third party.
Who do I contact when I have found my PA?
Contact PACT Partnerships who will give you the contact details so that you can contact the PA and arrange for an interview.
What benefits are there in becoming a member?
You will be able to invite PA’s for interview that you know have a DBS check and that have been trained to a set standard, and that have the abilities and skills that you need. Your PA will have similar interests and hobbies to you, from fishing to playing scrabble. If you need a PA at short notice you will have access to the data base 24/7.
How do I arrange to interview my PA?
You will contact your PA directly, and arrange a time and place that is convenient to both of you.
What happens if I can’t find a PA to match my requirements?
Your Administration Fee will only begin when you have found your first PA.
What do I do if I need a PA in an emergency?
Access the database, put in your preferences and specify that you need a PA for emergency cover.
What are my responsibilities as an employer?
To ensure that you keep up to date employers liability insurance and ensure that you keep up to date with any changes in employment law. We have useful links to organisations that can help you with this.
How do i know whether my PA has registered with HMRC as self employed?
Your PA will complete an agreement document which includes their personal details: UTR Number: Insurance Policy Number: DBS number. These details can also be found on their on-line profile
How do I know my PA has been trained to a minimum standard?
Your PA will have attended training provided by PACT Partnerships, with no exceptions. The training programmes meet national minimum standards as set by the sector skills council.
How much does it cost to become a member of PACT Partnerships?
Membership is Free
How much do I pay my PA?
We recommend that you pay your PA between £10 and £12 an hour, your PA will be responsible for their Tax and National Insurance Contributions themselves.
What payment options do I have?
Administrative fee payment plan:
All administrative fees are charged at £1.00 per hour (this payment will be invoiced monthly in arrears).
Please note; administration fees are payable in addition to the PA/care worker payment.
Contact Jan or Julie for more details if needed, email@example.com.
When you become a member, you will be prompted to complete your profile on line.
How will potential service users contact me?
Service users will put their requirements into the data base and their list of ‘best matches’ will be provided. They will then contact PACT Partnerships for your contact details. The service user wil then contact you by telephone or email.
What benefits are there for becoming a PA Member?
Your skills and abilities will be showcased in the service user arena so you will not miss employment opportunities. You will have access to a wide range of support services, including on-line training programmes, the PA Forum, and approved/accredited training. Your employer will also be invited to star rate your performance, which will increase your employability.
How do I update my profile?
If there are any changes to your profile, you will be invited to complete the online form again.
What is a rota Master?
A rota master is a personal calendar which specifies the days and times that you are available to work. Prospective employers will have access to this when they request your profile details.
What is emergency cover?
Service users will sometimes need a PA at short notice, when their current PA has a period of sickness for example.
Will I be entitled to holiday pay/sick pay?
This will depend upon the arrangements that you have with your employer. There may be a need for you to register with HMRC as a self-employed person. If the service user does employ you then you will be entitled to both holiday and sick pay which is defined by the Department of Work and Pensions. Please see the useful links page.
How will I update my training?
Certain updates can be completed on line if you are a member. Some mandatory training, such as moving and handling, will be completed face to face. All face to face training can be booked on line.
What is Mandatory training?
As a PA you will have attended training provided by PACT Partnerships. The training programmes meet national minimum standards as set by the sector skills council.
How do I know that my training has been completed to the minimum standard?
The training that is provided has been identified by the Sector Skills Council and local authority as being the desirable minimum level of training necessary for a PA